Repairs & Maintenance
Key Property Management takes pride in the condition of all homes in our property portfolio. We expect that you will continue to maintain this home in a state of cleanliness and good repair. If repairs are needed, please make Key Property Management your first point of contact. We will discuss the problem with you to ascertain the course of action to be taken.
If the operation of an appliance is foreign to you, please contact our office for assistance. If a malfunctioning appliance is related to your actions, the repairer's Tax Invoice will regrettably be sent to you for payment.
If you are suddenly without power to a power point (or light), it may just be a blown fuse. What to do? Firstly you will need to go to your meter box. If it's a modern one, you will immediately see a switch in a difference position to the rest. Push it up/down (so that it's uniform with the others). This will restore power to the offending point. If power is lost continually to the same area, try moving the appliance (if possible) to a completely different part of the house. If the same thing happens, the problem can generally be sourced to the appliance, not to the electrics of the house. However, should you feel the problem is related to the wiring, do not hesitate to contact Key Property Management.
You may be living in a property with an old-fashioned meter box; one which is generally located in a box on the outside of the house. It will contain a series of white porcelain 'wedges'. Before testing any of the wedges, turn OFF the power. Firmly pull towards you each wedge and inspect one at a time. You will need to ensure that the wedge doesn't contain a broken wire. A working fuse has the wire threaded through the centre and connected on the opposite sides by tiny screws. If the wire is burnt (or broken), you've found the cause of your electrical problem. There are two different thicknesses of fuse wire available. Make sure you use the correct one- either 8amp (for lights) or 16amp (power points).
What to Do In An Emergency
If you experience an emergency situation (burst pipe for example) and are unable to contact your property manager, you may contact the relevant emergency number noted on page 2 of your Residential Tenancy Agreement.
If there are no numbers for trade's people on your Residential Tenancy Agreement and you have tried unsuccessfully to contact Key Property Management, you are at liberty to telephone an appropriate service by using Yellow Pages telephone directory.
You will always be able to contact our office on 6220 1900 during office hours. Keep the business card of your property manager handy at all times.